Consumer

From a consumer advocacy website CERC:
  Mediclaim policies, considered a panacea, prove a headache when one goes for a claim or renewal. A recent judgement of the Gujarat High Court mitigates the grievances of the policy holders to a large extent by directing the insurance companies to renew Mediclaim policies on existing terms and conditions.
 
For details go to their website:
http://www.cercindia.org/
And click on Menu Law -> Some Cases.  The mediclaim related information is at the end of page.

Consumers need to be aware who to complain to regarding issues, and more importantly what is the right procedure of complaint and follow up. Following information is based on my interaction in solving consumer related issues.

Basic things one must do always for consumer related complaints:
1. Maintain relevant documentation.

2. Keep track of complaints to service providers. If complaint is written or email, save the communication somewhere for later use. If you have lodged complain by phone, be sure to take a reference no, and date of complaint and quote that reference no, date to regulatory authorities.

In our day and age of ubiquitous mobile phones, it is quite natural to be sold 'exclusive' offers by sales people over the phone. It seems convenient to be sold such offers but a lot more difficult to retrieve yourself from the mess created if the received product / service is not what was promised. One must think of the 'total convenience' that results from a sale made by phone. From my experience, here are some guidelines to be followed: